Unable to purchase NordLocker

Problem

Failed payments can be frustrating interruptions when trying to complete a transaction, stemming from a variety of possible issues.

This guide will explain how to avoid payment issues while buying NordLocker subscriptions.

If you are facing this issue, you’ll see the following or similar indicators:

Verify card status and details:
- Check the expiration date of your card to ensure it is still valid.
- Ensure the information provided matches the details on your credit card exactly.
Check for financial or security blocks:
- Confirm your account has sufficient funds for the purchase.
- Disable your VPN or proxy, as an unusual IP address can trigger fraud detection.
- Contact your bank to see if they declined the transaction and request that they allow future payments to NordVPN.

Verify that the specific payment method linked to your PayPal or App Store account is active and has not expired.
Ensure there are sufficient funds available in the linked account.

Monitor network confirmation:
- Wait for the transaction to be confirmed on the coin network, as this can take some time.
- Check your email for any status updates or issue notifications from the cryptocurrency provider.
Address session timeouts:
- If the payment window timed out before you could complete the transaction, contact the support team for assistance.

To avoid multiple charges or temporary holds on funds, do not make repeated attempts to complete a purchase if the initial attempt fails.
If you suspect you have been charged twice or notice unauthorized activity, contact the customer success team immediately.
When contacting support regarding payment issues, have the following information ready:
- Payment type (Credit card, Sofort, Cryptocurrencies, etc.).
- Payment date(s).
- Transaction ID or payment number.
- A photo or screenshot of your transaction.

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