Introduction
NordLocker provides 24/7 customer support via live chat and emails to help you set it up, troubleshoot, bill, and answer any additional questions you may have about Nord and its services. In this guide, you will learn various ways to reach the NordLocker customer support team and how to troubleshoot if you are unable to contact us.
Note: NordLocker does not offer phone support. We care for our customers and think that issues can be fixed more effectively through emails and chats.
Here's what to do
- Scroll down to the bottom of any article.
- You will see two buttons. If you click:
- "Chat with support," you will be asked to input your name and NordLocker account email. This contact method is the fastest way to get help regarding NordLocker and is available 24/7.
- "Email us," you will be asked to input your email and to describe your inquiry. After you press "Submit," the email will be sent, and when our support team answers your email, it will be sent to your inbox.
Additional Tips
- Use the NordLocker Support Center search feature to see if there is an article about your inquiry or issue.
- On rare occasions, high traffic might delay response times, but rest assured, we'll assist you as quickly as possible.
- If you are not able to contact support, follow these troubleshooting steps:
- Check your internet connection. An unstable connection can prevent the chat feature from working correctly.
- Temporarily turn off any ad-blockers or extensions and refresh the page.
- Clear your browser's cache and cookies. Sometimes, stored data can interfere with web browsing.
- Try a different browser.
- Try a different device.
- Send an email directly.
