Unable to upgrade NordLocker subscription

Problem

Users who upgrade their NordLocker plan for additional features sometimes find that the subscription has not been upgraded.

Common Symptoms

• The account settings still display the previous plan instead of the upgraded one.
• The additional storage included in the upgraded plan is not reflected in the account.
• The subscription details, such as expiration date, do not reflect the recent upgrade.

Troubleshooting Steps

1. Log in to the NordLocker Web Access or Android, Windows, or iOS NordLocker application and unlock your Cloud.
2. If you are using Web Access, select the "Profile" button, located in the upper-left corner, and choose the "Passwords & Help" option.
3. Next, click on the "Log out" button.
4. Alternatively, if you are using a NordLocker Android or iOS application, select the “Profile” button, located in the lower-right corner, tap on your email address, and select the “Log out of Nord Account” button.
5. Next, select the “Log out” button.
6. As another option, if you are using the NordLocker Windows application, click on the “Profile” button, located in the lower-right corner, and choose the “Passwords & Help” button.
7. Click on the “Log out” button, and select the “Log out” option once more to confirm your choice.
8. Afterward, log in to your NordLocker Web Access or NordLocker application again and check if the issue continues.
9. If the issue persists, we recommend getting in touch with our customer success team.

Additional Tips

Most of the transactions will happen almost instantly. However, keep in mind that: 

• Payments via credit card/debit card may take up to 60 minutes to be verified.
• Payments via CoinGate may take up to 24 hours to be verified.
• Payments via PayPal may take up to 60 minutes to be verified.
• Payments via Sofort may take up to 60 minutes to be verified.
• Payments via Google Pay may take up to 60 minutes to be verified.