Nord is committed to making its websites and applications accessible in accordance with the Equality Act 2010, the European Accessibility Act (EAA), and the Americans with Disabilities Act (ADA).
Here is what you should be able to do:
On our website and Web application:
- Navigate using available assistive technologies: a keyboard with focus indicators showing which element is selected, or a screen reader receiving announcements of changes, status updates, and navigation.
- Bypass repeated navigation using “Skip to main content” on the website.
- Change colors, contrast levels, and fonts using browser and device settings.
- Switch between Light and Dark mode to improve visibility.
- Use the web-based sites on various devices, including mobile phones.
On our mobile apps:
- Navigate the app using built-in screen readers and voice control/access, receiving announcements of changes, status updates, and navigation.
- Access and interact with the apps using touch gestures.
- Use the app in both portrait and landscape orientation.
- Adjust text and display sizes using your device’s accessibility settings.
Compliance Status
Nord is continually updates its websites and apps to comply with the Web Content Accessibility Guidelines version 2.2 AA standard. We are actively working to resolve any outstanding and prevent potential issues to improve accessibility of our product.
Preparation of this Accessibility Statement
This accessibility statement was prepared following implementation of improvements resulting from an audit conducted by User Vision, a third-party accessibility consultancy. Websites and apps were tested throughout 2025 and 2026 using a combination of automated tools, manual techniques, and testing with assistive technologies on desktop to ensure the application meets accessibility standards.
Feedback and Contact Information
We welcome your feedback on the accessibility of our website and mobile applications. Please let us know if you encounter accessibility barriers by emailing us at accessibility@nordvpn.com
Disproportionate burden
We are not claiming that any of our accessibility issues are disproportionate to fix.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Equality Act 2010. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS) for advice and guidance.
Similarly, for users in the European Union, accessibility rights are protected under the European Accessibility Act (EAA). If you believe there has been a breach of the EAA which we have not addressed, you may contact relevant national authorities in your country, as listed on the European Commission's Directorate-General for Employment, Social Affairs and Inclusion.
For users in the United States, the Americans with Disabilities Act (ADA) ensures accessibility rights. If you believe that we have not addressed any violations to your rights under the ADA, you can file a complaint to the U.S. Department of Justice (DOJ) on their official website.
