Why you need a new recovery key

Due to a recent security update, your recovery key has become outdated. A new recovery key was generated for you automatically. To get the new Recovery Key using macOS or Windows applications, follow these steps:

For Windows version

1. Be sure you have the latest NordLocker desktop app version

 

2. Launch your NordLocker application, type in your Master Password, and press Unlock

 

3. Save your new Recovery Key., We recommend keeping several copies of your Recovery Key. It is the only way to restore access to a NordLocker account if you ever forget your Master Password

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4. Please wait for the application to update your data, it might take a few minutes

 

In case the application is not able to update your data and you are getting this notification

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Press Try Again.


5. Now you can use your NordLocker

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For macOS version

1. Be sure you have the latest NordLocker desktop app version

 

2. Launch your NordLocker application, type in your Master Password and press Unlock

 

3. Save your new Recovery Key. We recommend keeping several copies of your Recovery key. It is the only way to restore access to a NordLocker account if you ever forget your Master Password, click Continue

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4. Please wait for the application to update your data, it might take a few minutes

 

5. Now you can use your NordLocker

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In case the application is not able to update your data, you are getting this notification

Press Try Again.Group_1378_2x.png

 

If you have any questions or need further help, do not hesitate to contact our Customer Success team for some guidance.