In case of any issues, while accessing your NordLocker account, or getting any errors while encrypting/decrypting your files and folders, you can send application logs to our Customer Success team.

macOS NordLocker logs:

The logs will be located in ~/Library/Caches/com.nordlocker.macos/logs folder. You can use the Finder for an easier search.

Alternatively, you can locate the logs directory by going to the 'Help' section and choosing the 'Activity Log' button.

Windows NordLocker logs:

• Press Win Key + R;
• Write down appdata into the field, click OK and open 'Local' folder;
• Locate and open the 'NordLocker' folder.
• In there, you shall find the folder 'logs';

Once you locate the logs, please send all of the files to the support team describing the issue you are having.

Additionally, you can locate the logs while being logged in to the NordLocker application. In order to do so, please go to Help > Logs.