Failed payments can be frustrating interruptions when trying to complete a transaction, stemming from a variety of possible issues. This guide will walk you through troubleshooting steps to overcome these obstacles.
To avoid multiple charges or temporary holds on funds, do not make repeated attempts to complete a purchase.
You may consider contacting your credit card company. It is likely to have information about the failed transaction and the status of your account.
We suggest completing the following steps and trying to make a payment once more:
- Double-check if your chosen payment method has sufficient credits to complete the purchase.
- Make sure that you have provided the correct payment information.
- Clear the cache of your browser.
- Try using a different browser.
- Disable any security/privacy extensions running in your browser.
- Try using another device to make the payment.
- Use the Incognito mode.
- Try using another payment method.
If you have been charged twice or suspect that someone was using your card to make a payment, please contact our customer success team and provide as much information about your payment as possible. We need it to have a better ability to identify your payments. The following information would help us:
- Payment type (Credit card, Sofort, Crypto Currencies, etc.).
- Payment date(s) - please specify your last payment date.
- Transaction ID or payment number of your last payment, which you were provided.
- In some cases, we may ask you for a photo/screenshot proof of your transaction.