Problem
You can't log in to the NordLocker application.
Common Symptoms
- You no longer remember your Cloud password, but have saved the Recovery Key
- Nord Account shows “Error: 429 Too Many Requests” or “Something went wrong.”
- You have forgotten your Recovery Key, but you have access to the Cloud Password.
Troubleshooting Steps
If you have lost your Cloud password, you can change it using your Recovery Key by following our guides:
- How to change NordLocker Cloud password on Web Access
- How to change NordLocker Cloud password on iOS
- How to change NordLocker Cloud password on Windows
- How to change NordLocker Cloud password on Android
If you've forgotten your Recovery Key, you can reset it with your Cloud password. Follow our guides below:
- How to change your NordLocker Recovery Key on Web Access
- How to change your NordLocker Recovery Key on iOS
- How to change your NordLocker Recovery Key on Windows
- How to change your NordLocker Recovery Key on Android
If you cannot log in to your NordLocker app using Nord Account, follow these steps:
- Close all Nord Account tabs and try logging in again using the NordLocker app.
- Ensure you are entering the correct email address and password.
- Temporarily pause other security software or ad-blockers.
- Close the NordLocker application completely and relaunch it.
- Update your NordLocker application to the latest version.
- Change your Nord Account password.
Additional Tips
- Make sure your device has a stable and active Internet connection.
- Check if the issue persists on other devices connected to the same network. If it does, try switching to a different network
