Unable to log in

  • Nord Account’s password

Nord Account’s password is used to log in to all Nord services, like NordVPN, NordPass and NordLocker.

To change your password, you can simply log in with your account via Nord Account.

Afterwards, press on the Change password button and proceed by changing your password. In case you forgot the password of your account, you can reset with our lost password option.

  • Master Password

The Master Password is your personal password for accessing your lockers. You will create your Master Password when setting up your NordLocker account. Create one that you won’t forget, maybe even write it down and put it somewhere safe, because the Master Password is only for you. And without it, there may not be another way to access your encrypted files.

In case of Master Password loss, you would have to use a Recovery Key, which is given upon registration to the NordLocker after you create a Master Password.

For Windows devices, you will be able to enter your Recovery Key via the Forgot Master Password option in the menu:

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And for macOS, you will need to go to the Preferences via the menu under NordLocker and then locate the Reset Master Password option:

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  • Recovery Key

The only way to generate a new Recovery Key is while logged in to your account.

For Windows devices, there will be a Reset recovery key option under the Account tab in the menu.

For macOS once again, you will need to go to the Preferences under the NordLocker tab in the menu.

 

In case you have forgotten your Master Password and lost your generated Recovery Code to reset it, unfortunately, there is no way to access your encrypted files.

The only thing we can suggest is deleting your account and creating a new one to continue using NordLocker.