In case of Master Password loss, you would have to use a Recovery Key, which is given upon registration to the NordLocker after you create a Master Password.
To reset your Master Password on your Windows:
- Log in to the application and on the menu, there will be a Forgot Master Password option - click on it.
- After that type in the Recovery Key, which is given to you during the registration, click Continue and set your new Master Password.
To reset your Master Password on your macOS:
- In order to change your Master Password click on the Account tab and choose the Reset Master Password option.
Once you do that, enter your Recovery Key, which was given to you during the first time you log in and set your new Master Password.
In case you have any questions are having any issues, please contact our Customer Success team by clicking on the link here.