To log in to your NordLocker account, there are two passwords that need to be entered. Firstly, you need to log in to your Nord Account.
- If you are using Windows, enter your registered e-mail address and the password used for your Nord Account.
In case you have forgotten your Nord Account's password, you can reset it using this link or by clicking on the Reset it button in the NordLocker window.
- In you are using macOS, you will have to click on the Use it to log in button first to be redirected to the logging in window. Enter your Nord Account's credentials and click Log in.
Only afterwards, you will be required to enter the Master Password, which is specifically needed to access your encrypted files.
The Master Password can only be reset within the application using the Recovery Key, which is prompted to save the first time you have accessed your account.