To log in to your NordLocker account, there are two passwords that need to be entered. Firstly, you need to log in to your Nord Account.
- If you are using Windows, firstly, when you are asked to sign in, enter your registered e-mail address and the password used for your Nord Account.
In case you have forgotten the Nord Account's password, you can reset it here or by clicking on the Reset it button in the NordLocker window.
- In you are using macOS, you will have to click on the Use it to log in button first to be redirected to the logging in window.
Only afterwards, you will be required to enter the Master Password, which is specifically needed to access your encrypted files.
The Master Password can only be reset within the application using the Recovery Key, which was given when creating the account.