During troubleshooting with our Customer Support team, you may be asked to send a screenshot of, for example, an error message on your device to help diagnose the issue. Below, you can find a tutorial on making and uploading screenshots using your Windows device.
Windows includes a built-in app to take screenshots called the Snipping Tool. In order to use it, follow these steps:
- Open Start pressing the Windows button, type Snipping Tool, then select it in the search results and open the app.
- To choose the type of snip you want, select Mode, and then choose Free-form, Rectangular, Window, or Full-screen Snip. When making free-form or rectangular snips, use your mouse to select the area that you want to capture.
- Use the Save button at the top of the Snipping Tool window to save the screenshot to an image file. Choose the location where you wish to store the file and click Save.
When contacting our Customer Support, you can add the screenshot file as an attachment in the letter, as you would with any other file.