If you have any issues accessing your NordLocker account, or get any error while encrypting/decrypting files and folders, you can send application logs to our Customer Success team to further investigate the issue at hand. Here are instructions below on how to do it:
- Press Win Key + R;
- Write down appdata into the field, click OK and open Local folder;
- Locate and open the NordLocker folder.
You will find the logs folder, send all of the files to the support team describing the issue you are having.