Please contact our Customer Success team and provide as much information about your payment as possible. We need it to have a better ability to identify your payments. The following information would help us:
- Payment type (Credit card, Sofort, Crypto Currencies, etc.);
- Payment date(s) - please specify your last payments dates;
- Transaction ID or payment number of your last payments, that you were provided;
- In some cases, we may ask you a photo/screenshot proof of your transaction.